Physiotherapist Terms of Engagement

Important — please read before you accept

These Terms of Engagement (this “Agreement”) are a legally binding agreement between you (the “Physiotherapist”, “you”) and PhysioDirect (the “Platform”, “we”, “us”, “our”). By registering on the Platform, claiming a profile, or accepting a booking through the Platform, you confirm that you have read, understood and agree to be bound by this Agreement. If you practise through a clinic or other entity, you confirm that you are authorised to accept this Agreement on that entity’s behalf where the context requires.

If there is anything in this Agreement that you do not understand or are unsure about, you should obtain independent legal advice before accepting it. Nothing in this Agreement affects any right or obligation that cannot lawfully be excluded, restricted or transferred.

1. Appointment of PhysioDirect as your disclosed agent

You appoint PhysioDirect as your disclosed agent, and PhysioDirect accepts that appointment, solely for the limited purposes of: (a) listing and presenting your professional profile on the Platform; (b) receiving, transmitting and concluding booking requests from patients on your behalf; and (c) collecting the booking deposit and session fees from patients on your behalf. PhysioDirect acts in this capacity as your agent and is disclosed to patients as such.

Each contract for the provision of physiotherapy services is formed directly between you and the patient when a booking is concluded through the Platform. PhysioDirect is not a party to that treatment contract. PhysioDirect does not provide, and does not hold itself out as providing, any physiotherapy, medical, clinical, diagnostic or other healthcare services, and is not a licensable healthcare service provider under the Healthcare Services Act 2020 in respect of your services.

PhysioDirect has no right to control, and will not direct or supervise, the manner in which you assess, treat or advise patients. All clinical judgement, and the delivery of care, remain solely yours. Nothing in this Agreement creates any relationship of employer and employee, partnership or joint venture between you and PhysioDirect, and neither party may bind the other except as expressly set out in this Agreement.

2. Your warranties and ongoing obligations

You warrant, on acceptance of this Agreement and on each occasion you accept a booking, that: (a) you hold current full or conditional registration as a physiotherapist with the Allied Health Professions Council (“AHPC”) under the Allied Health Professions Act 2011, and any conditions attached to your registration permit you to provide the services you offer through the Platform; (b) you hold, and will maintain throughout the term of this Agreement, professional indemnity insurance adequate for the nature and scale of your practice, including services booked through the Platform; (c) all information you supply for your profile (including qualifications, specialties, experience and fees) is accurate, current and not misleading; and (d) you will comply with the AHPC’s ethical guidelines and codes of professional conduct, and with all applicable law, including any obligations under the Healthcare Services Act 2020 and its subsidiary legislation that attach to your own practice.

You must notify us immediately, and in any event within 48 hours, if your AHPC registration lapses, is suspended, cancelled or made subject to new or varied conditions, if your professional indemnity insurance lapses or is materially reduced, or if you become subject to any disciplinary proceedings or investigation that is relevant to your fitness to provide services through the Platform. We may suspend or remove your profile while any such matter is unresolved.

3. Verification is point-in-time only

Where you claim or register a profile, PhysioDirect checks the registration details you provide against the AHPC register at the time of verification only. Any “Verified” badge or similar indicator reflects the outcome of that check as at its date. It is not an endorsement, recommendation or warranty of your competence or standing, and it is not continuous or real-time monitoring of your registration.

Responsibility for keeping your credentials, registration and insurance current at all times rests with you, not with PhysioDirect. You must not describe the badge to patients or third parties as anything more than what this clause states.

4. Fees and payment collection

The current fee model on the Platform is as follows: (a) a deposit of S$20 is collected from the patient by PhysioDirect, as your agent, when you accept a booking; (b) a flat session fee of S$180 for a standard session of 45 to 60 minutes is billed to the patient through the Platform after the session has been delivered, with the deposit credited against that fee; and (c) for home visits, a transport fee of S$50 applies where it has been disclosed to the patient before booking, and is billed through the Platform in the same way.

PhysioDirect collects these amounts from the patient on your behalf and remits or settles amounts due to you in accordance with the operational settlement schedule notified to you from time to time. Payment by the patient to PhysioDirect, as your disclosed agent, discharges the patient’s payment obligation to you to the extent of the amount paid.

You must not separately charge, invoice or collect payment from the patient for the same session outside the Platform, whether in cash or otherwise, and you must not require the patient to pay any amount for a Platform-booked session other than the fees disclosed through the Platform. Any additional or follow-on services outside a Platform booking are subject to Clause 7 (Non-solicitation).

5. Cancellations and no-shows

The Platform’s patient-facing cancellation and refund policy applies to bookings you accept, and you agree to honour it. In particular, if you cancel a confirmed booking, or fail to attend a confirmed session, the patient’s deposit is refunded in full, regardless of how close to the appointment the cancellation occurs.

You should cancel only where genuinely necessary and with as much notice as possible. Repeated cancellations or no-shows by you may result in reduced visibility of your profile, suspension, or delisting from the Platform.

6. Patient data and the PDPA

Patient personal data made available to you through the Platform (including health information, contact details and addresses) is disclosed to you solely for the purpose of the booking to which it relates — assessing, treating and communicating with that patient, and related administrative and safety purposes. You must not use it for any other purpose.

In respect of patient personal data in your possession or control, you are independently responsible as an organisation under the Personal Data Protection Act 2012. You are responsible for your own collection, use, disclosure, protection and retention of that data, including making reasonable security arrangements and notifying data breaches where required. Clinical records you create belong to your practice, and any record-retention duties under Ministry of Health requirements or your professional obligations are yours, not the Platform’s.

You must not use patient personal data received through the Platform for marketing or promotional purposes unless the patient has separately and validly consented to that use.

7. Non-solicitation and referral fee

The value PhysioDirect provides is the introduction between you and each patient. Accordingly, for a period of 6 months after the most recent booking between you and a patient introduced through the Platform, you must not solicit, accept or arrange, and must not encourage the patient to arrange, off-platform engagements with that patient for physiotherapy services of the same kind as those introduced through PhysioDirect. The patient-facing terms impose a corresponding restriction on the patient.

If you engage a patient in breach of this clause, you agree to pay PhysioDirect a referral fee of S$1,000 per circumvented engagement. The parties agree that this amount is a genuine pre-estimate of the value of the Platform’s introduction and not a penalty. This clause does not prevent you from treating a patient who had an established treating relationship with you before their first Platform booking with you, or from providing urgent care where clinically necessary.

8. Safety and conduct

You must follow the Platform’s Home-Visit Safety Guidelines when attending home visits. You have the right to pause or end any session where you consider it unsafe or inappropriate to proceed, whether for clinical or personal-safety reasons, and you should report any such incident to us.

If, during any interaction with a patient, you identify a red-flag situation or a possible medical emergency (for example, suspected cauda equina syndrome, suspected fracture, chest pain, or post-operative complications), you must advise the patient to call 995 or to seek appropriate urgent medical care, in line with your professional judgement and obligations.

You must comply with the Platform’s review and content guidelines in respect of your profile content, responses to reviews and any communications through the Platform. You must not offer incentives for reviews or seek the removal of genuine reviews.

9. Liability and indemnity

You are solely responsible for your own clinical acts, omissions, advice and conduct, and for the quality, safety and appropriateness of the physiotherapy services you provide. PhysioDirect does not assume, insure, underwrite or indemnify any clinical or professional liability of yours, and nothing in this Agreement transfers any such liability to PhysioDirect.

Subject to the paragraph below, each party’s total aggregate liability to the other arising out of or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is capped at the total fees paid or payable through the Platform in respect of your bookings in the 12 months immediately preceding the event giving rise to the claim. Neither party is liable to the other for indirect, special or consequential loss, or for loss of profit, revenue, goodwill or data.

Nothing in this Agreement excludes or limits either party’s liability for: (a) death or personal injury caused by that party’s own negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited under the law of Singapore, including under the Unfair Contract Terms Act 1977 (2020 Revised Edition). The cap and exclusions above apply subject to, and do not affect, this paragraph.

10. Term and termination

This Agreement takes effect when you accept it and continues until terminated. Either party may terminate this Agreement for convenience by giving the other reasonable written notice (which may be by email or through the Platform).

On termination, bookings that are already confirmed must either be honoured on their existing terms or cancelled, in which case the patient’s deposit and any prepaid amounts for undelivered sessions will be refunded. Clauses that by their nature are intended to survive termination — including Clauses 6 (Patient data), 7 (Non-solicitation), and 9 (Liability and indemnity) — continue to apply.

PhysioDirect may suspend or delist your profile, and may terminate this Agreement with immediate effect, in the event of your material breach of this Agreement, including loss or lapse of AHPC registration or professional indemnity insurance, off-platform charging in breach of Clause 4, repeated cancellations or no-shows under Clause 5, or conduct that endangers patient safety or the integrity of the Platform.

11. General

We may amend this Agreement from time to time. For material changes, we will give you at least 14 days’ notice by email before the change takes effect; your continued use of the Platform after that date constitutes acceptance. Non-material changes may be reflected by an updated date on the published version of this Agreement.

In the event of a dispute arising out of or in connection with this Agreement, the parties will first attempt in good faith to resolve it by negotiation or mediation for a period of 30 days from written notice of the dispute. If the dispute is not resolved within that period, it shall be subject to the exclusive jurisdiction of the courts of Singapore. This Agreement, and any non-contractual dispute or claim arising out of or in connection with it, are governed by the laws of Singapore.

If any provision of this Agreement is found to be invalid or unenforceable, it shall be severed or read down to the minimum extent necessary and the remainder shall continue in full force. No failure or delay by either party in exercising a right under this Agreement operates as a waiver of that right. This Agreement, together with the policies it refers to (including the cancellation and refund policy, the Home-Visit Safety Guidelines and the review and content guidelines), constitutes the entire agreement between you and PhysioDirect regarding your engagement on the Platform, and is separate from any treatment contract between you and a patient.